These Terms & Conditions apply to all coaching sessions delivered by Paul Harris Coaching, whether online or in person.

By booking an appointment, you confirm that you understand and agree to the terms outlined below. If you’re unsure about anything, please get in touch before confirming your booking.

1. Booking & Payment

All sessions must be booked in advance, either via the online system or directly with Paul.
Invoices will be dated from the appointment and should be settled in a timely fashion.
Full payment is required at the time of booking unless agreed otherwise in writing.
Payment methods accepted include bank transfer, credit/debit card, or approved online platforms.
Late or missed payments may result in cancellation of further appointments.

2. Format of Sessions

Sessions are delivered either online (e.g., Zoom, Teams) or in person at an agreed location.

For online sessions, ensure you have a reliable internet connection and a quiet, private space free from distractions.

For in-person coaching, punctuality is important. Please allow time for travel or any delays.

3. Cancellations & Rescheduling

You may cancel or reschedule a session with 24 hours’ notice.

Cancellations with less than 24 hours’ notice may be charged in full.

Persistent short-notice cancellations may lead to being asked to prepay or refusal of future bookings.

Emergencies and unforeseen circumstances will always be considered with fairness.

4. Lateness & No-Shows

If you arrive late, the session will still end at the scheduled time.
Arrivals more than 15 minutes late without contact will be marked as a no-show and are charged in full.

5. Confidentiality

Everything discussed in sessions remains confidential.
Paul may take notes to support your progress. These are stored securely and not shared without your permission.
Confidentiality may only be broken where there’s a legal requirement or risk of harm.

6. The Coaching Relationship

Coaching is not therapy or counselling – it’s a partnership focused on action, mindset and accountability.
You are responsible for your own outcomes and how you apply insights from sessions.
Paul is here to guide, challenge, and support your progress – but not to provide ready-made solutions.

7. Your Environment & Preparedness

    • For online sessions, please:
  1. Use a quiet, private space
  2. Silence notifications and phones
  3. Be ready to focus and engage fully
  • For in-person coaching, ensure a distraction-free setting.

8. Technology & Technical Issues

Paul Harris Coaching is not liable for technology failures outside of our control.
If a session is disrupted by a technical issue, it will be rescheduled without charge.
Please check your tech setup ahead of time.

9. Feedback & Concerns

Feedback is always welcome and valued.
If something doesn’t feel right, speak up. This is your journey, and the coaching space must work for you.

10. Use of Materials

Any tools, worksheets, or methods shared are for your personal use only.
They remain the intellectual property of Paul Harris Coaching and may not be reused or shared without permission.

11. Agreement

  • By attending your appointment, you confirm that you:

  • Accept these terms

  • Are ready to engage fully in the process

  • Take personal responsibility for your choices and progress

I am a member of The Association for Neurolinguistic Programming and as such I am bound by their code of ethics.
More details can be found Here.

Privacy Policy

Last updated: April 2025
Paul Harris Coaching is committed to protecting your privacy. This policy explains what personal information I collect, how I use it, and how I keep it safe in accordance with the UK General Data Protection Regulation (UK GDPR).

Who I Am

Paul Harris Coaching is a coaching practice based in Surrey, England, offering online and in-person coaching sessions.
You can contact me directly at:
office@paulharriscoaching.com
07584070144

 

What Information I Collect

I may collect and process the following types of personal data:

  • Contact Information (name, phone number, email address)

  • Coaching Records (session notes, goals, challenges, progress)

  • Payment Details (used solely for transaction purposes)

  • Technical Data (IP address, device info – if using a booking platform or website contact form)

  • Emergency Contact Information (if necessary for in-person sessions)

How I Collect Data

  • When you fill in a form on my website

  • When you book a session online or via email

  • When you speak with me on the phone or video call

  • When we meet in person

  • When you make a payment

Why I Collect Your Data

Your information is collected for the following lawful reasons under UK GDPR:

  1. To fulfil our coaching agreement

  2. To manage bookings, communication, and payments

  3. To comply with legal or regulatory obligations

  4. To improve the coaching experience and track your progress

How Your Data Is Stored

Your information is stored securely in the following ways:

  • Digital records are held in encrypted cloud-based storage with strong password protection.

  • Emails and files are protected by two-factor authentication.

  • Payment data is not stored directly by Paul Harris Coaching. All transactions are processed via secure, compliant third-party platforms (e.g., Stripe or similar).

  • Paper notes, if any, are stored in a locked cabinet and used only when essential.

How Long Your Data Is Kept

  • Personal data related to coaching sessions is kept for a maximum of 7 years after your final session, in line with professional practice and insurance requirements.

  • After that period, your data will be securely deleted or destroyed.

  • You may request for your personal data to be deleted sooner unless I am legally required to retain it.

Data Disposal

When it is time to dispose of your data:

  • Digital files are permanently deleted from all systems and backup drives.

  • Paper records, if used, are shredded using a cross-cut shredder.

Your Rights Under UK GDPR

You have the right to:

  • Access the personal data I hold about you

  • Correct or update any inaccurate information

  • Request erasure of your data (where lawful and appropriate)

  • Withdraw consent where processing is based on your consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact:
office@paulharriscoaching.com

 

Third Parties and Data Sharing

Your data is never sold, shared, or used for marketing by third parties.
I will only share your data if:

  • I am required to by law (e.g., safeguarding, serious harm risk)

  • You give clear, written permission to do so (e.g., collaboration with another professional)

Website & Cookies

This website may collect anonymised technical data (e.g., traffic analytics, browser type) to improve user experience.
You will be asked for consent to use cookies in accordance with UK law.

 

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in regulations or practice. The date of the last revision is always shown at the top of the page.

 

In Summary

I respect your privacy, your boundaries, and your right to feel safe and seen. Your data is treated with the same level of care and professionalism as your personal development journey.

If you have any concerns or questions, please reach out.
Paul Harris Coaching is here to support, not to intrude.

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